We are a pharmacy. We are in the business of filling prescriptions. We are not in the business of acquiring prescriptions. It is not the pharmacies responsibility to make sure you have a valid script for your medication. Let me say that again. Obtaining a prescription is the responsibility of the patient!
This means you shouldn’t act like the lady I had yesterday. I told her after refilling her medication that she had no more refills and she would need a new prescription for next month. I was trying to be a good, proactive pharmacist and remind her a month in advance. Her reply? “I don’t care about that. That’s your job to get that for me.”
The fuck it is. I’m more than happy to hit that button on my computer that faxes your previous prescriber for more refills. But that’s it. That’s all you get out of me. I have enough shit to do. If that isn’t enough to get you a prescription that isn’t on me. It’s your job to make sure you have a prescription for your medication.
That also means I don’t call the doctor for refills. You know why? Because you are perfectly capable of doing that. There is no special line that allows for pharmacists to instantly get through and talk to a doctor or get a refill approved. When I call a prescriber’s office I get to talk to the exact same people you do. Usually this means leaving a voicemail on the refill line, just like you can do. So you know what would be quicker than calling me and bitching because I didn’t get your refill approved? Calling the doctor and actually taking care of it yourself!
And this doesn’t just apply to refills. We often get customers who come to pick up medications only to find out nothing has been called in for them. I can’t tell you how many times the response is, “You need to call Doctor Smith and get the prescription.”
Uhh…no…I don’t. And unless you come in during a 10 inch snow storm when we are twiddling our thumbs with nothing else to do, I don’t plan on calling for you. Getting your prescription is not my job, and I don’t have time to hold your hand and walk you through life. Do you want a script? Then get off your ass and do something about it yourself.
Seriously people, take a little bit of initiative in your life. The pharmacies job is to fill your medications without killing you and make sure you get the maximum benefit out of them. We are perfectly happy to help you understand your medications and answer whatever medication related clinical questions you might have.
But the pharmacy is not your personal butler service to wait on you hand and foot. You have some responsibility in your own health care. It’s about time some people started acting like it.